Supporter Engagement & Development Manager
Application deadline: **October 28th, 2019** Deadline Extended
Preferred start date: Late September‑early October, 2019, or earlier if possible
About us: BC Civil Liberties Association is one of Canada’s leading social and democratic justice NGOs, seeking to protect and extend civil liberties and human rights in Canada through public education, policy and law reform, and strategic litigation. With a mandate that includes work on police accountability, democratic rights, patients’ rights, national security, and prisoners’ rights, we are one of the most vibrant and visible advocacy groups in the country. BCCLA is a small team with a big reach, and we want you to be a part of our work.
About the position: This full‑time (40 hours/week) role requires a talented project manager who is ready to lead BCCLA’s grassroots donor fundraising, member relations efforts, and supporter database management. This role also currently supports issue campaigns and public education efforts in times of high intensity (but may not do so in the future).
In this role, you will work closely with the Communications and Outreach Manager and report to the Director of Community Engagement. The Supporter Engagement & Development Manager works both independently and cooperatively in a team spirit, while maintaining the flexibility to adapt to the changing circumstances and priorities of a small, dynamic organization. The right candidate will enjoy a variety of tasks from writing fundraising campaigns to database management, data analytics, donor stewardship, and member outreach.
BCCLA is an equal opportunity employer, is committed to building an inclusive and diverse workplace, and encourages applications from all qualified applicants. Indigenous and racialized people are strongly encouraged to apply. Applicants from traditionally underrepresented or marginalized groups are encouraged to self‑identify in their covering letter.
The Supporter Engagement & Development Manager will be responsible for the following:
- Manage grassroots fundraising strategies via email, direct mail, donor calling, and digital fundraising; contribute to the strategic development of revenue and membership growth with the Director of Community Engagement.
- Manage direct mail; conceptualize, write, and design three direct mail pieces per year, each fundraising for a particular case or policy campaign; develop and test different list segmentation options and personalization to optimize conversion rates.
- Manage donor calling campaigns; maintain our ongoing new‑donor‑to‑monthly conversion campaign; conceptualize and design one major additional donor calling campaign per year (e.g. monthly donor upgrades, lapsed donor engagement, etc.), including writing scripts and segmenting donor lists.
- Manage fundraising project budgets and relationships with mailing and calling contractors.
- Manage monthly giving program; develop and implement single‑to‑monthly conversion campaign; track revenue growth, donor acquisition, and donor attrition; process monthly direct debit gifts.
- Plan and execute crowdfunding campaigns as needed; create an ask strategy, segment donor lists, and maintain the online crowdfunding page in collaboration with the Communications and Outreach Manager.
- Other fundraising duties, as required.
Data integrity and financial management
- Oversee contact database, donation processing, data entry, credit card updates, tax receipting for charitable donations, and donor data security.
- Create and maintain donation processing procedures, consistent contact data entry and organization procedures, and integrity of email list and segmentation.
- Manage and support administrative colleague in processing donations and completing data tasks; train and supervise staff/volunteer data entry.
- Analyze data and identify trends and opportunities.
Member and donor stewardship
- Manage membership program and renewals; lead membership program strategy, including setting goals for growth, annual renewal and member signup drives, and member‑specific communications; maintain an accurate and up to date membership list in compliance with our governance rules.
- Steward monthly donors through direct mail segmentation and other monthly donor‑specific engagement opportunities, e.g. thank you cards, invites to events, other perks.
- Contribute to stewardship strategy development for current and potential major donors.
- Strengthen member and donor relationships through answering supporter emails, mail and phone calls.
- Support the Director of Community Engagement in planning and executing the biennial fundraising gala; develop gala ask, and plan and execute a concurrent email fundraising campaign.
- Support the Director of Community Engagement in planning and executing major donor stewardship and cultivation events.
- Support the Communications and Outreach Manager in planning and executing public education events, membership events, and the Annual General Meeting.
Campaigns and Public Education Support
- Support the Communications and Outreach Manager in supporter action online campaign communications development.
- Support the Communications and Outreach Manager in day‑of logistics for press conferences and media events.
- Experience in two or more of the following fields: fund development, donor and member stewardship, database administration, campaigning/non‑profit advocacy, fundraising event management, customer service.
- Excellent oral and written communication skills in English; other languages spoken in British Columbia and Canada an asset.
- Experience in knowledge translation from legal or other specialized fields into writing for a general audience an asset.
- Clear understanding of ethical storytelling in a fundraising context; this position works with people experiencing marginalization and care must be taken to share their stories, experience, and expertise on their own terms and with their informed consent when we call for action.
- High level of familiarity and effectiveness with database management, particularly Nationbuilder, data management, Excel, mass email clients, online payment processors, and digital applications.
- Experience managing projects, budgets, technical contractors, staff and/or volunteers an asset.
- Must be extremely well‑organized, able to prioritize tasks and meet deadlines, and work independently and as part of a team.
- Well‑developed relationship building and inter‑personal skills.
- Diplomacy, integrity, and commitment; experience managing confidential and/or personal information an asset.
- Understanding of Canadian Revenue Agency guides for charities, Canada’s Anti Spam Law, and British Columbia’s Personal Information Protection Act is an asset.
- Understanding of and a passion for civil liberties and human rights issues are strong assets;
- Lived experience of or experience (paid or volunteer) working on issues related to BCCLA’s mandate an asset.
- For contributing to event management, set‑up, and tear‑down, the ability to lift up to 50 lbs, bend, kneel, use stairs and stepladders, etc. is an asset.
- Driver’s license an asset.
- Salary is based on BCCLA’s Salary Structure, which is reviewed at least biannually. The current salary range for this position is $53,040‑$67,600. Starting salary within this range is based on experience; we currently anticipate hiring within the $54,000‑$60,000 range.
- BCCLA offers a welcoming and respectful work environment, extended health and dental benefits, four weeks annual vacation, and flexible hours on agreement with the Executive Director.
Application and Selection Process:
Please submit the following through this application portal:
- Resume (PDF).
- Cover letter and three professional writing samples that can consist of the following (with fundraising communications preferred): fundraising emails, fundraising direct mail, campaign materials, campaigns emails, blog posts, supporter communications (e.g. newsletters, monthly donor update), or web pages. These samples should come from your experience (paid or volunteer); we are not requesting that you write new materials to submit with your application. All three documents should be combined into one PDF.
- Contact information for three professional references in the designated application form fields.
When submitting your application please name and save your attachments with your first and last name in the title, such as: “FirstnameLastname Resume.pdf” and “FirstnameLastname Cover Letter and Writing Samples.pdf”
Interviews will be conducted by BCCLA staff at our office in Vancouver (accessible by elevator), or by video for candidates who live outside of the south coast of BC and southern Vancouver Island. BCCLA will make appropriate accommodations if needed for candidates that we interview.
The deadline for applications is August 11, 2019. We currently anticipate holding interviews during the first week of September.